Job Description:

Customer success Manager

• We are involved in the full customer lifecycle starting post-contract and continuing throughout their subscription period.
• We develop customer programs, processes and best practices including a deployment blueprint and tips for using the product.

Voice of the customer
• We are responsible for identifying and codifying the key components of customer success and communicating them cross-functionally to inform the product roadmap, sales and marketing messaging and services processes.
• We collect customer feedback via interviews, focus groups and surveys.

Community development
• We must work cross-functionally to build a Community Portal that serves as a central repository for product information, promotes customer engagement and provides value-added resources.
• Work with Marketing to conduct customer events and Products to build a Customer Advisory Board.

Required Experience/Skills:

• 5+ years experience in leading customer-facing organizations.
• Ability to manage influence through persuasion, negotiation, and consensus building.
• Ideally combined background of post-sale and sales experience.
• Strong empathy for customers AND passion for revenue and growth.
• Deep understanding of value drivers in recurring revenue business models.
• Analytical and process-oriented mindset.
• Demonstrated desire for continuous learning and improvement.
• Enthusiastic and creative leader with the ability to inspire others.
• Excellent communication and presentation skills.

To apply for this job, Email Us at jobs@thefastestmedia.com with your resume and mention the ‘Job Title’ in the subject line